For every water system, efficiency is paramount. Minimizing the amount of downtime
for a machine is a key concern for any company's management. That's where our tech
support group can help.
Our Tech Support services.
MECO provides a wide variety of tech support services that will keep your purification
and desalination equipment performing at its best. This includes:
- Equipment Installation Assistance
- Start-up/Commissioning
- Operator Training
- Troubleshooting
- Instrument Calibration
- Repair Services
- System Evaluations
- Programmable Logic Control (PLC) Assistance
- Retrofit Assistance
- System Cleaning
From answering a technical question over the phone to immediately dispatching
a service representative to your location, MECO's support team will always be swift
and responsive.
The comfort of a service agreement.
Peace of mind. That's what you gain with a service agreement from MECO. You know
that a world leader in water purification has its finger on the pulse of your system.
Our staff ensures your equipment is operating at its optimal capacity and that potential
problems are detected and resolved before it leads to unscheduled downtime.
While MECO offers three categories of service agreements, yours will be customized
specifically to your exact requirements.
Operation/Maintenance
We provide personnel and perform all routine operations and maintenance functions.
Preventative Maintenance
We will periodically visit the site to evaluate plant performance, perform system
preventive maintenance activities and provide operator training.
General Service
We visit the site at your request to review operation and maintenance activities,
assist in any necessary preventive maintenance and repair activities, evaluate unit
performance and provide operator training.
Contacting us is easy.
Technical support is all about access. At MECO, we've built a communications network
that makes it quick and easy to contact support personnel.
Electronic Messaging
This service enables us to provide immediate notification of any MECO service-related
items, product upgrade opportunities, upcoming training seminars or general equipment
maintenance notifications.
MASTERSupport™ Online Service Center
Through MASTERSupport™, a simple point and click is all it takes to effectively
manage and maintain your treatment plant. You can order parts, as well as get real-time
access to invoices, orders, shipping status and maintenance records.
Customer Service Hotline
Need to speak with someone. No problem. Our Toll Free number (1-800-421-1798) will
connect you to a member of our knowledgeable tech support staff.
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